DELIVERY AND RETURNS
Order before 2pm, your order will be shipped next day via our courier. Please note if any order is placed after 2pm Friday your order will be shipped on the following Monday as this is the next working day. We will do our very best to ensure that your order will arrive with you in time.
If any product that you have order is unfortunately out of stock, we will contact you by telephone or email as soon as possible, where you can cancel your order with a full refund. Or if your happy to wait, we will order your specific item back into stock for you.
DELIVERY COSTS & OPTIONS
Orders up to £ 30 - £3.95 Royal Mail First Class signed for
Orders up to £ 75 - £4.95 next working day courier (APC) delivery
Orders over £75 - Free next working day courier (APC) delivery
Courier Delivery- Next working day (Monday-Friday)
Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and the Channel Islands. A delivery email will be sent to you on the day your item is dispatched. A second notification will be sent to you on the day of delivery. Saturday and Sunday are not working days for this service.
CLICK AND COLLECT IN STORE - FREE
If you would like to collect your order from our store you can order online Monday-Sunday and select the Free Click & Collect option for store collection at checkout.
If it is not a Pre-Order item your order will be ready for you to collect in-store within 1 working day. Items will be held in store for 14 days. Should you not contact us or collect within this time we will automatically issue a refund for the order.
Please do not attempt to collect your order until you have received an email notification from us. Please remember to bring a valid form of I.D with you to collect your order.
PRE ORDER DELIVERY
Please allow 1-3 weeks from order for delivery of any items clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us, and we thank you for your patience.
Please be assured that we always do our upmost to deliver your item in the allocated time possible. Please email firstname.lastname@example.org should you require more information.
At Lodgeway Countrywear we understand that an item may simply just not be for you. We want you to be entirely satisfied with your item.
We operate a 30 day return policy (including bank holidays and weekends) we require your proof of purchase for a full refund or exchange. Any item should be unused and still in its original packaging. We will be happy to exchange the item for a replacement or to give a refund which will go onto the card that was used when the purchase was made. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland. Please Note NO returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
Once we receive your return your refund will be processed within 5-7 working days. However please allow up to 10days for your refund to show-depending on your original payment method.
Refunds will only be made back to the original payment method.
We will notify you by email once we’ve processed your return.
Your return must strictly be in accordance with the below:-
All the original labels, tags are still attached
Not worn or damaged
No makeup, deodorant, perfume or other makes on it
Must be posted back within 30 days from receipt of the item
If you have any queries regarding your return please email email@example.com
STANDARD PRICE ITEMS
Standard items are eligible for return or exchange up to 30 days after the purchase date. You should return your order to us in its original unused condition and packaging along with your order confirmation form for a refund or exchange. If you wish to return your online purchases in person, please contact firstname.lastname@example.org to organise this, or telephone (01462) 816122.
Discounted items are eligible for return or exchange up to 14 days after purchase. You should return your order to us in its packaging for a refund or exchange. If you wish to return your online purchases in person, please contact email@example.com to organise this, or telephone (01462) 816122.